{"utc": false, "result": 3, "callLog": [{"date": "11/11/2024 @ 11:18 AM", "result": 6, "comment": "Member requested a call back - at work during time of call - Call attempt to schedule an HRA. Previous agents note, 5/20 - member will need a Tuesday or Thursday appt. ", "inBound": false, "noAnswer": -1, "scheduler": "Shealese Reynolds", "callbackDate": ""}, {"date": "11/7/2024 @ 01:54 PM", "result": 3, "comment": "", "inBound": false, "noAnswer": 2, "scheduler": "Auto Dialer", "callbackDate": ""}, {"date": "11/6/2024 @ 01:54 PM", "result": 3, "comment": "", "inBound": false, "noAnswer": 2, "scheduler": "Auto Dialer", "callbackDate": ""}, {"date": "11/1/2024 @ 10:04 AM", "result": 3, "comment": "", "inBound": false, "noAnswer": 2, "scheduler": "Auto Dialer", "callbackDate": ""}, {"date": "5/20/2024 @ 11:24 AM", "result": 14, "comment": "MEMBER WORKS DURING TIME OF CALL - REQUESTED A CALL BACK FOR A LATER DATE AND TIME.  ATTEMPT TO SCHEDULE VIRTUAL HRA. PREVIOUS CALL 5/8 -MEMBER WORKS 9-6 BUT TUESDAY AND THURSDAYS WILL WORK TO SCHEDULE APPT. ", "inBound": false, "noAnswer": -1, "scheduler": "Shealese Reynolds", "callbackDate": "6/3/2024 @ 11:24 AM"}, {"date": "5/16/2024 @ 04:52 PM", "result": 3, "comment": "NO VM SETUP - UNABLE TO LEAVE A MESSAGE. CALL ATTEMPT TO SCHEDULE VIRTUAL HRA.  ", "inBound": false, "noAnswer": 2, "scheduler": "Shealese Reynolds", "callbackDate": "5/17/2024 @ 04:52 PM"}, {"date": "5/8/2024 @ 12:13 PM", "result": 14, "comment": "Told member I would give her a call back because we didn't have any times that would work for her. She said that Tuesdays and Thursdays are best because works 9a-6p the other days. Is okay with doing virtual, I did not mention F2F. -MR", "inBound": false, "noAnswer": -1, "scheduler": "Moira Roethle", "callbackDate": "5/15/2024 @ 12:13 PM"}], "clinicianId": "", "appointmentDate": ""}