{"utc": [], "noShow": [], "patientRefusal": [], "appointmentCancelled": [{"date": "2026-02-20T11:33", "type": "Virtual", "subStaus": "", "username": "LRing1", "hraStatus": 3, "cancelText": "Spoke with the member, but she said she wants to cancel.  I notified her that an agent will call back to try to reschedule.  Updated TSS, database and emailed nurse.", "cancelStatus": 0}]}